Author Topic: Loss of internet connection after using CC cleaner +  (Read 321 times)

Offline margaretWilkinson

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Loss of internet connection after using CC cleaner +
« on: October 14, 2013, 11:23:56 am »
i have used "CC cleaner" and " wise Disk Cleaner" on my lap top.   Now I have no internet connection.   :( :( I have used both these before with no problems but i am on a different internet provider ( grannet) up here in alicante.
I have done a system restore still got the problem.   Nothing wrong with provider as I am now using my  ipad on it.
Can you help me please

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Offline Intelinside

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Re: Loss of internet connection after using CC cleaner +
« Reply #1 on: October 16, 2013, 09:41:43 am »
Going to need a bit more info first. Has the wireless switch been turned off?  Is there a signal being shown as received in the bottom right of the screen? If there is a signal and you hover the mouse over the icon does it say Local access only? if you click the wireless icon can you click connect and re-enter your router password.

Post back and i will see what i can come up with.
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Offline margaretWilkinson

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Re: Loss of internet connection after using CC cleaner +
« Reply #2 on: October 16, 2013, 11:07:47 pm »
Thank you for your reply

I don't know how but it is OK now.

The wireless was not switched off . I was using the ipad at the same time

There was something at the bottom right side of screen but it was yellow, I didn't hover over it so not sure what would happen.

If I clicked on the icon and the details came up they said I was connected and the signal was good but internet explorer , firefoax and chrome could not connect me to any site.

So I did the system restore

I am to frightened to use CC cleaner or Wise Disk cleaner now